Privacy policy

With the General Data Protection Regulations (GDPR) coming into effect on Friday 25th May 2018, we wished to provide some assurance with regards to the methods with which we obtain and use your personal information As a service provider, our ability to communicate with our many customers, potential new clients, business partners and colleagues is an essential part of how we continue to be successful. In this day and age technology provides us with a wealth of communication tools to make life easier, however it is important that the information related to each person we deal with is carefully handled and respected Why do we collect personal information? In order to undertake our business, it is essential that we are able to communicate with our existing customers, potential new customers, business partners and employees efficiently and quickly What personal information do we collect? Primarily this will be your email address, phone number and business address, as these are important for keeping in touch with you with regards to the day-to-day communication relating to your business, or for the occasional piece of marketing we feel may be of interest to you Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality or biometric information are special categories of data requiring additional protection under European Union and UK data protection law and is referred to here as ‘sensitive personal data’ European Customer Synergy does not collect sensitive personal data What do we use your personal information for? On a day-to-day basis, we use this information to update you on the progression of the contracted services we undertake on behalf of your business, to discuss future business developments, and generally manage the business we undertake for you We may, on occasion, use this information for marketing purposes, however we believe that the best marketing is done by providing a high-quality service, so this is kept to a minimum What is our legal basis for using your personal information? In order to perform the services for which you have contracted us, it is necessary for us to be able to communicate effectively with you, and therefore information such as email address and phone number is an essential part of this process How long will your personal information be stored ? We will retain and use your information as necessary to manage the business we undertake for you or as long you are interested to communicate with us about our services and our development.

Who do we share your personal information with? As European Customer Synergy is a Pan-European service provider with a network of Partners, we may share your information with these partners in order to efficiently undertake the services you have contracted us for We may, on occasion, share this information with a Marketing partner What are your rights ? You may request a copy of the personal information European Customer Synergy hold about you at any time Please contact with your request Using the same contact address, you may also request the respect of all your right with regard to your personal information : (i) the right to be informed, (ii) the right of access, (iii) the right of rectification, (iv) the right to erasure, (v) the right to restrict processing, or (vi) the right to data portability. Your ‘right to be forgotten’ If you wish for your personal information to no longer be used by European Customer Synergy, please request this via Within one month we will ensure that you are no longer sent any marketing information If we still undertake services on behalf of your business, but you have moved role (for example), and no longer have any involvement with these services, we will also stop communication, assuming there are no outstanding points to be resolved In the event of our services no longer being provided, we will, at your request, limit all communication, unless there are outstanding issues for resolution Any information relating to the contract held between your company and European Customer Synergy (emails, documents, invoices etc) will be retained in line with the appropriate local legal requirements, and for the purpose of auditing.


We use so-called cookies on our website to recognise multiple use of our website by the same user or Internet connection owner. Cookies are small text files that your Internet browser places and stores on your computer. They are used to optimise our website and our offers. These are mostly so-called "session cookies", which are deleted again after the end of your visit to our website. Some of these cookies also provide information to automatically recognise you, which is done using the IP address stored in the cookies. The information obtained in this way is used to optimise our website and make it easier for you to access our site. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website.


Our website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to a Google server in the USA. An anonymisation function for the IP address is used on our website so that the IP address is only stored and processed by Google in abbreviated form. Google can and will use this information to analyse your use of our website, to compile reports on website activity for the website operator and to provide other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google states that it will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website. You can object to the general collection and storage of data by Google Analytics at any time with effect for the future by using a browser extension, available at . By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.



If you have any further questions don’t hesitate to contact us.