Together into a sustainable and digital future


Alfred Kärcher SE & Co. KG and European Customer Synergy S.A. (ECS) have entered into an international strategic partnership. In the coming years, Kärcher and ECS want to strengthen their cooperation and focus on innovation, the reduction of operational costs for ECS and sustainability. For this purpose, Kärcher provides a comprehensive, coordinated offer of cleaning machines, digital products, cleaning agents and manual equipment.


“The conclusion of this contract confirms our close cooperative partnership, which in future we want to expand internationally. With our many years of experience, we see ourselves as a competent system partner at the side of ECS,” explains Gerd Eberhardt, Head of Global Sales Management at Kärcher. “We are thus contributing comprehensive and sustainable approaches to solutions resulting in genuine added value for our customer’s portfolio.”

“In facility management services for international customers, ECS emphasizes sustainability, environmental protection and quality in its use of resources and materials. To support those efforts, the company entered into a partner agreement with Kärcher, manufacturer of cleaning machines. It became clear that our organisations share many similar values in helping to deliver the best customer experience,” says Thomas Fastenrath, CEO at ECS. “From now on we will include the Kärcher products in our sustainability concept for new and existing customers. We look forward to our close cooperation.“

Digital future

An important component of the contract is, among other things, the joint focus on the increased use of digital solutions in facility management. Here, Kärcher offers a software solution that digitally maps the processes relating to all tasks carried out by building service providers. Using artificial intelligence, it enables needs-oriented, efficient and transparent organisation of the daily cleaning sequences and higher-level management processes.

Sustainable management

An essential component of Kärcher’s company DNA is sustainability, which is practised by the employees worldwide in many facets. Since 2020 the company has been an official supporter of the Development and Climate Alliance and pursues ambitious sustainability targets from product development to production through to logistics such as the CO2 neutrality of all plants worldwide this year. Various initiatives aim to reduce the use of new plastics according to the principle “Reduce, Reuse, Recycle”.

Alfred Kärcher SE & Co. KG

Kärcher is the worldwide leading provider of cleaning technology. The family-run company employs 13,500 staff in 130 companies in 73 countries. 50,000 service points in all countries ensure comprehensive customer service around the world. In 2020, Kärcher achieved the highest turnover in its history with EUR 2.721 billion.

European Customer Synergy S.A. (ECS)

European Customer Synergy S.A. (ECS) is a Pan-European facilities management company, headquartered in Brussels (B), delivering a full suite of facilities management services varying from single services to integrated facilities management solutions. ECS proactively manages its customers’ facilities management operations and real estate portfolios by exploiting its local expertise, European experience and technology. The goal is to be the leading local owner-driven pan-European facilities management services provider, appreciated for delivering peace of mind, top quality, and value enhancement for owners and tenants. Each customer is different. That is why ECS offers tailored integrated facilities management solutions. Based on a thorough analysis of customer needs, requirements and strategic objectives, ECS develops an industry-leading solution.

Press Contact

European Customer Synergy S.A.
Constanze Röhring
Avenue de Bale 5
1140 Eyere Brussels
Phone: + 49 172 5725478



If you have any further questions don’t hesitate to contact us.